Contact us

You can reach us between 9.00am and 7.00pm Monday to Friday, except for national public holidays.
Alternatively, you can talk to Mercer Chatbot on and Elo the Chatbot might be able to assist you.

Call us
0508 MERCER (0508 637 237)

Write to us
Mercer (N.Z.) Limited
PO Box 1849
Wellington 6140
New Zealand

Calling from outside of New Zealand?
Dial +61 3 8687 1886
Fax us
+64 4 819 2699

Making a complaint?

If you have any feedbacks, you can call or email us:
Attn: Inquiries and Privacy Officer
Telephone: 0508 637 237
Are you an employer?
Please contact our Client Service Managers
Arvin Ram:
Jon Church:

Looking for our offices?
Our office locations page has all our address details, including postal address.

The Certification Symbol signifies that a product or service offers an investment style that takes into account certain environmental, social, governance or ethical considerations. The Symbol also signifies that the Mercer KiwiSaver scheme adheres to the strict operational and disclosure practices required under the Responsible Investment Certification Program for the category of Superfund Option. The Certification Symbol is a Registered Trade Mark of the Responsible Investment Association Australasia (RIAA). Detailed information about RIAA, the Symbol and Mercer KiwiSaver scheme’s methodology and performance can be found at, together with details about other responsible investment products certified by RIAA.1

1. The Responsible Investment Certification Program does not constitute financial product advice. Neither the Certification Symbol nor RIAA recommends to any person that any financial product is a suitable investment or that returns are guaranteed. Appropriate professional advice should be sought prior to making an investment decision. RIAA does not hold an Australian Financial Services Licence.