Reset your PIN


To reset your PIN online, or to register for a PIN to use this site, you will need to have:

  1. Your Account type
  2. Your member number
  3. A valid email address registered in our system
  4. Your date of birth

Clicking on submit will send you an email containing instructions on how to reset your PIN online.

Please check your email and follow the instructions within 30 minutes to continue the process*.

If you don't have all of the above information, or if you are having trouble using this service, you can reset your PIN by calling the Helpline on 0508 MERCER (0508 637 237).

*If you do not follow the instructions within 30 minutes the reset PIN/register process will have to be restarted for security reasons.

Account type:

Member Number

Date of Birth (dd/mm/yyyy):