Contact us


Call us

 
Mercer Super Trust: 1800 682 525
Mercer Super Trust - Retail Division 1800 931 040
Individual Section: 1800 810 558
Pension: 1800 671 369


We will assist you with:

  • all enquiries regarding your membership
  • speaking directly with a Mercer financial adviser for limited financial advice (free of charge), or
  • making an appointment with a Mercer adviser.


You can reach us between 8.00am and 7.00pm on all national business days (AEST/AEDT).

If calling from overseas

 
  • +61 3 8687 1823
  • for Mercer Super Trust - Retail Division - +613 9192 4401

Online enquiries

 

Contact us online    (must be signed-in)

Language assistance

 

Mercer can help you in a number of languages. To use our translation service simply request to use a translator when you call the Helpline.

Fax us

 

On +61 3 9245 5827

Write to us

 

Mercer Super Trust
GPO BOX 4303
Melbourne VIC 3001

To contact the Mercer Super Trust Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

Mercer Super Trust - Retail Division
Locked bag 20065
Melbourne VIC 3001

 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 

 

Mercer Super are superannuation and financial advice specialists, helping Australians secure their retirement with local knowledge, expertise & global reach.
This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980.Mercer Superannuation (Australia) Limited (MSAL) ABN 79 004 717 533, Australian Financial Services Licence #235906, is the trustee of the Mercer Super Trust ABN 19 905 422 981 (which includes the Corporate Superannuation, Personal Superannuation and Allocated Pension Divisions), and the trustee of the Mercer Portfolio Service Superannuation Plan ABN 92 181 844 838. Allocated Pensions and Transition to Retirement Allocated Pensions are provided through the Allocated Pension Division of the Mercer Super Trust. Mercer Investments (Australia) Limited (MIAL) ABN 66 008 612 397, Australian Financial Services Licence #244385, is the responsible entity of the Mercer Portfolio Service Investment Plan. Mercer Financial Advice (Australia) Pty Ltd (MFAAPL) ABN 76 153 168 293, Australian Financial Services Licence #411766, provides the Mercer Self-Managed Super Service (the Service). Any advice contained in this website is of a general nature only, and does not take into account the personal needs and circumstances of any particular individual. Prior to acting on any information contained in this website, you need to take into account your own financial circumstances, consider the Product Disclosure Statement for any product you are considering or the Product Information Statement for the Service, and seek professional advice from a licensed, or appropriately authorised, financial adviser if you are unsure of what action to take. For details on obtaining a Product Disclosure Statement for any of the products referred to in this website or the Product Information Statement for the Service refer to the website or contact 1800 633 403. Mercer financial advisers are authorised representatives of MFAAPL. 'MERCER' is a registered trademark of Mercer (Australia) Pty Ltd ABN 32 005 315 917.

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