Contact us


This page gives you contact info for Virgin Money Super. If you're here after hours and need some help, visit the FAQs section on our website.

Super Customer Care for Individuals

1300 652 770 - Monday to Friday 8:00am – 6:00pm (Melbourne time)

Super Customer Care for Employers

1300 855 040 - Monday to Friday 9:00am – 5:00pm (Melbourne time)

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Virgin Money Super
GPO Box 4650
Melbourne, VIC 3001

 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 

Virgin Money Financial Services PTY LTD ABN 51 113 285 395 AFSL #286869 is the promoter of Virgin Money Super. Mercer Superannuation (Australia) Limited ABN 79 004 717 533, AFSL #235906 is the issuer and Trustee of Virgin Money Super, a plan in the Mercer Super Trust ABN 19 905 422 981. For more information about Virgin Money Super, please refer to the PDS which is available free of charge on our website or by calling the Customer Care team on 1300 652 770.