Contact us


Contact us on 1300 134 433 for all enquiries regarding your membership.

You can reach us between 8.30am and 5.30pm AEST/AEDT, Monday to Friday, except for national public holidays.

Online enquiries

Contact us online

Fax us

On +61 3 9245 5827

If calling from overseas

Dial +61 3 8687 1834
Fax +61 3 9245 5827

Write to us

REI Super
GPO Box 4303
Melbourne VIC 3001

To contact the REI Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 

REI Superannuation Fund Pty Ltd ABN 68 056 044 770 AFSL 240569, RSE L0000314 as Trustee of REI Super (ABN 76 641 658 449), SPIN REI0001AU, RSE R1000412. MySuper unique identifier 76641658449129

This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.