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Ombudsman's website

Complaints and reviews


At RBF we strive to ensure our members receive the best possible service at all times, but sometimes our service might not meet your expectations.

RBF views your feedback as an opportunity to improve our service and is committed to settling any member concerns promptly and fairly.

 

Enquiries

You can make an enquiry:

  • by calling the RBF Enquiry Line on 1800 622 631;
  • in writing; or
  • by using our online feedback form.

Complaints

There is no charge for making a complaint via RBF's internal complaints handling procedure.

You can make a complaint to RBF relating to:

  • the operation or management of RBF;
  • a particular individual who is acting on behalf of RBF;
  • the action or inaction of RBF, or an authorised representative of RBF, but cannot relate to the action or inaction of the member's employer;
  • a decision by RBF in respect of a benefit payment; or
  • an exercise of discretion by the Commission as trustee of RBF.
 

As RBF is not a regulated super fund you cannot lodge a complaint with the Super Complaints Tribunal. You can however lodge a complaint with the Tasmanian Ombudsman.

You can make a complaint to RBF:

  • by calling the RBF Enquiry Line on 1800 622 631;
  • in writing; or
  • by using our online Complaints form.
 

For further information about how complaints and enquiries are managed at RBF, including who to contact, please read our Enquiries and Complaints Handling document.

What if I am not happy with a decision by RBF?

If you are not satisfied with a decision by RBF that affects you, you may request that the decision be reviewed.

If RBF has made a decision that affects you, RBF will write to you and provide you with the opportunity to request a review of the decision.

You can request a review by writing to RBF within 21 days of notification of the decision.

If you require further information on the reviews process, you should contact RBF's Reviews and Complaints Officer on 1800 622 631.

What if I'm not satisfied with RBF's review of its decision?

You may have further appeal rights if you remain dissatisfied with the final decision of the Commission. If you require further information on this, you should contact the RBF Reviews and Complaints Officer on 1800 622 631.

 
 
 

The trustee of the Retirement Benefits Fund (ABN 51 737 334 954) is the Superannuation Commission (ABN 93 598 914 092).

This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980 on behalf of the Superannuation Commission ("Trustee") ABN 93 598 914 092 as trustee for the Retirement Benefits Fund ("Fund"). The Fund comprises the Contributory Scheme, the Contributory Scheme CPA, the State Fire Commission Superannuation Scheme, the Tasmanian Ambulance Service Superannuation Scheme, the Parliamentary Superannuation Fund and the RBF Life Pension.

Information provided on, and available from, this site does not constitute financial or taxation advice. The information does not take into account the individual objectives, financial situation or needs of any individual and we recommend that you obtain investment and taxation advice specific to your investment objectives, financial situation and particular needs before making a financial decision.

You should seek independent financial and taxation advice to determine if an investment is appropriate to your individual circumstances.

The Trustee pays a fee for the provision of this service however this fee is not conditional on you using this service or acting on the information or advice provided through this service.

Please read the Terms and conditions for further information about your use of this website.