Contact us


Contact us on 1300 362 967 for all enquiries regarding your membership and benefits.

You can reach us between 8.00am and 7.00pm Monday to Friday (AEST/AEDT), except on national public holidays.

If calling from overseas

 

Dial +61 3 8687 1866

Online enquiries

 

For personal account enquiries, please sign-in to your account and use our secure online enquiry form - you can access this form from the 'Contact us' button at the top of the screen after signing in. We can then respond to your query quickly and securely.

Language assistance

 

We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Qantas Super Helpline.

Fax us

 

On +61 3 9245 5827

Write to us

 

Qantas Superannuation Plan
GPO Box 4303
Melbourne VIC 3001

To contact the Qantas Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

Fund details

 

ABN: 41 272 198 829

 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 

Qantas Superannuation Limited ABN 47 003 806 960 AFSL 288330, as Trustee for the Qantas Superannuation Plan ABN 41 272 198 829.

This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.