Contacts


 

Administration Manager

 

The scheme's administration manager, Mercer, is your first port of call if you have a question about your savings. Mercer looks after the day-to-day running of the scheme and runs our helpline.

Helpline

0800 PSSCHEME (0800 777 243)

9.00am and 7.00pm, Monday to Friday (excluding public holidays)

Email

psscheme@mercer.com

Fax (04) 819 2699
Postal Police Superannuation Scheme
c/o- Mercer (N.Z.) Ltd
PO Box 1849
Wellington 6140


Payroll

 

Payroll at Police National Headquarters looks after some aspects of the scheme.

Contact your Payroll Officer with questions about:

  • joining the scheme
  • contribution deductions from your pay
  • leave without pay.
 

You'll find the contact details you need on the Human Resources page on the intranet.

 

Scheme secretary

 

Robyn Doherty is the scheme secretary. She is also the scheme's privacy officer and complaints officer.

Phone

(04) 819 4056

Email

robyndoherty@aonhewitt.com

Fax (04) 914 0434
Postal address c/o- Aon Hewitt
PO Box 2764
Wellington 6140
Street address c/o- Aon Hewitt
Level 3
State Insurance Tower
1 Willis Street
Wellington 6011


Trustee

 

You can contact the trustee via the scheme secretary.

Complaints

 

If you have any concerns about the scheme, you should first contact us through the scheme secretary. We will work with you to resolve the matter. If the issue is not resolved within 40 days, we have a dispute resolution scheme in place. This is provided by Financial Services Complaints Limited (FSCL). FSCL is an independent not-for-profit external dispute resolution scheme approved by the Minister for Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL provides dispute resolution services to participating financial service providers and their clients. The FSCL process is free to you as a member of the scheme.

There is no ombudsman to whom you can complain as a member of the scheme.

Financial Services Complaints Limited

 
Phone

0800 347 257 or (04) 472 3725

Email

info@fscl.org.nz

Website www.fscl.org.nz
Postal address
PO Box 5967
Lambton Quay
Wellington 6145
Street address Level 4
101 Lambton Quay
Wellington
 

This website is provided by Mercer (N.Z) Limited on behalf of the trustee of the Police Superannuation Scheme (PSS). The trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.

PSS Trustees Limited is the issuer of the Police Superannuation Scheme (PSS). A copy of the PSS product disclosure statement is available under Documents and forms and at companiesoffice.govt.nz/disclose.