Online enquiries

Contact us online by following the instructions below. We will respond to your enquiry within 1-2 business days. If you have an urgent or complex enquiry please, please call our Customer Service Team on 1300 133 177.

*Are you an existing member?

For personal account enquiries, please login to your account and use our secure online enquiry form - you can access this form from the 'Contact us' button at the top of the screen after signing in. We can then respond to your query quickly and securely.

Forgotten your PIN?

If you've previously provided your email address, you can reset your PIN online. Alternatively, please call us on 1300 133 177.

Phone our Helpline on 1300 133 177, Monday to Friday between 8am - 8pm AEST/AEDT. If calling from outside Australia phone +61 3 8687 1818.

NGS Super Customer Service Team
GPO Box 4303, Melbourne VIC 3001


NGS Super Pty Limited ABN 46 003 491 487 AFS Licence #233 154 the Trustee of NGS Super ABN 73 549 180 515.

This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.