Contact us


Contact our dedicated Customer Service Team on 1300 133 177 for all enquiries regarding your membership.

You can reach us between 8.00am and 8.00pm on all national business days (AEST/AEDT).

Our financial advice line provides personal advice limited to single issues relating to your NGS Super account, such as contributions and investment options. Simply call 1300 133 177.

 

If calling from overseas

 

Dial +61 3 8687 1818

Language assistance

 

We can help you a number of different languages. To use our translation service simply request to use a translator when you call the Customer Service Team.

Online enquiries

 

Contact us online

Fax us

 

On +61 3 8640 0813

Write to us

 

NGS Super
GPO Box 4303
MELBOURNE VIC 3001

To contact the NGS Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at:

NGS Super
PO Box 21236
WORLD SQUARE NSW 2002

 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 

NGS Super Pty Limited ABN 46 003 491 487 AFS Licence #233 154 the Trustee of NGS Super ABN 73 549 180 515.

This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.