Contact us


Phone

1300 368 891 or (07) 3163 8880

International

+61 7 3163 8880

Facsimile

(07) 3163 2421

Postal

PO Box 8334, Woolloongabba, Queensland 4102

Email

information@mercysuper.com.au

In person

Kelly Building - Ground Floor
Mater Health Services
Raymond Terrace South
Brisbane Queensland
 

Office Hours

8.30am - 5.00pm
Monday to Thursday

8.30am - 4.30pm
Friday

If you'd like more information about any Mercy Super product or service, please contact us on the details above.

 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 

Mercy Super Pty Ltd ABN 98 056 047 324 as Trustee for Mercy Super ABN 11 789 425 178.

This website is made available by Mercer Outsourcing (Australia) Pty Ltd ABN 83 068 908 912, Australian Financial Services Licence #411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.