Welcome to your new-look member website

22/09/2010
Provided by Mercer. The information in this article does not necessarily reflect the views of the Trustee.

At Lutheran Super, we're keen to ensure you have fast and easy access to information about your super, presented in a way that is easy to understand. Which is why we're excited to launch a fresh new design for the Lutheran Super website.

As well as a great new look, your member website has some great new features.

The secure website allows you to:

  • Check your current account balance
  • View a year-to-date statement of your account
  • See what your super has earned so far this year
  • View a history of transactions for your account
  • Update your contact details
  • Change your PIN
  • See how your super is invested and make changes to your investment strategy online
  • Stay on top of your contributions, including how you're tracking against the annual contribution limits
  • Make contributions via BPAY
  • Find out how much insurance cover you have
  • Nominate beneficiaries for your account
  • Monitor taxes and fees deducted from your account
  • View a summary of workflow for your account (see below for more information), and
  • Download your annual member statement.


If you have a pension account you can:

  • Check your current account balance
  • View a history of transactions for your account
  • Update your contact details
  • Change your PIN
  • See how your pension is invested and make changes to your investment strategy online
  • View beneficiaries for your account, and
  • Monitor withdrawals from your account.


Workflow view

You can now track the progress of requests for your account, such as investment switches, via our new 'Workflow view' page. You can also download PDF copies of any inbound correspondence related to those transactions.

To access this feature follow the link to 'Workflow view' under the 'Resources' section, after signing in to your member account.

Information where you want it

We understand that you need information about your super when you want it. So we've moved your personal account information to the top of each page so you can see the most important information first.

You'll find supporting information at the bottom of each page, and links to any related information on the right of each page.

Navigation

You'll also notice some changes to the navigation.

You can still navigate the website using the tabs at the top of each page – simply move your mouse over any tab to reveal the details in a dropdown menu.

Once you've selected a page to view, navigation links will appear along the top of your screen - these will help you find you way through each section on the site so you don't need to return to the main navigation.

And you can access any page on the site quickly from the site map at the bottom of every page. Click on any of the links in the site map to take you straight to the page you're interested in.

Sign-in today to manage your account online

Sign-in to your member account and get up-to-date information about your account at any time.

To sign in you'll need your member number (find this on your last Member Statement) and your Personal Identification Number (PIN).

Forgotten your PIN?

If you've provided an email address to us previously, you can reset your PIN by following the prompts to 'Reset your PIN' from the sign-in page.

Alternatively, call the Lutheran Super Helpline on 1800 635 796 and one of our friendly consultants will assist you.

This information has been prepared by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980. Any advice contained in this document is of a general nature only, and does not take into account the personal needs and circumstances of any particular individual. Prior to acting on any information contained in this document, you need to take into account your own financial circumstances, consider the Product Disclosure Statement for any product you are considering, and seek professional advice from a licensed, or appropriately authorised, financial adviser if you are unsure of what action to take. 'MERCER' is a registered trademark of Mercer (Australia) Pty Ltd ABN 32 005 315 917. Copyright 2012 Mercer LLC. All rights reserved.

 

LCA Nominees Pty Ltd ABN 61 008 204 939 AFS Licence #240571, as Trustee for Lutheran Super ABN 93 371 348 387.

This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.