Contact us


Contact us on 1800 635 796 for all enquiries regarding your membership. You can reach us between 8.30am and 5.30pm Monday to Friday (AEST/AEDT), except on national public holidays.

If calling from overseas

 

Dial +61 3 8687 1820

Online enquiries

 

Contact us online

Language assistance

 

We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Helpline on 1800 635 796.

Fax us

 

On +61 3 9245 5827

Write to us

 

Lutheran Super Administration
GPO Box 4303
Melbourne VIC 3001

To contact the Lutheran Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 

LCA Nominees Pty Ltd ABN 61 008 204 939 AFS Licence #240571, as Trustee for Lutheran Super ABN 93 371 348 387.

This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.