Contact us


Contact us on 1300 IAG NRM (or 1300 424 676) for all enquiries regarding your membership in the IAG & NRMA Superannuation Plan.

You can reach us between 8.30am and 7.00pm (AEST/AEDT), Monday to Friday, except for national public holidays.

If calling from overseas

 

Dial +61 3 8687 1852 (normal international call costs will apply)

 

Language assistance

 

We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Helpline.

Fax us

 

03 9245 5827

Write to us

 

Superannuation Administration
The IAG & NRMA Superannuation Plan
GPO Box 4303
Melbourne VIC 3001

If you have a query or a problem, which is not resolved to your satisfaction, you should send a written complaint (including all relevant details) to:

The Complaints Officer
IAG & NRMA Superannuation Plan Pty Limited
Level 25,
388 George Street
Sydney NSW 2000

Superannuation Complaints Tribunal

 

The Tribunal is an independent body set up by the Federal Government to provide a low-cost, informal forum for resolving most superannuation disputes. Before the Tribunal can consider a complaint, it must be satisfied that the matter has been referred to the Trustee.

Any complaints must be lodged with the Tribunal within certain time limits. In particular, there is a two year time limit on complaints about total and permanent disablement claims. For more information about requirements and time limits, you can call the Superannuation Complaints Tribunal on 1300 884 114.

If the Tribunal accepts your complaint, it will try to help you and the Trustee reach a mutual agreement through conciliation. If conciliation is unsuccessful, the Tribunal can make a determination, which is binding.

 

Issued by IAG & NRMA Superannuation Pty Limited - ABN 77 000 300 934 - AFSL #439233 as Trustee of the IAG & NRMA Superannuation Plan - ABN 58 244 115 920.

This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.