Improving website security

  Provided by Mercer.
 Improving website security

MFA is scheduled to be released soon. You won’t need to do anything until the next time you log onto your account via You’ll be asked to add an extra level of protection to confirm your identity to access your personal account.
  1. Log in to
  2. Enter your username and password. You’ll be directed to the MFA registration page.
  3. You’ll be asked to confirm the contact details we have on file or update/create new contact details, to receive the temporary verification code. You can request the code is sent to you by email, text message or phone.
  4. Enter the temporary code you receive to complete the authentication process and access your personal account. The temporary verification code is case sensitive and it can take a few minutes before you receive the code.
  5. If you’ve forgotten your PIN and your email address is already registered, then you can reset your PIN online at any time.
If you have any questions about this process, please call the Scheme’s helpline on 0800 MY SUPER (0800 69 78737).
  This information has been prepared by Mercer (N.Z.) Limited for general information only. The information does not take into account your personal objectives, financial situation or needs. Therefore, you should not act on this information if you have not considered the appropriateness of this information to your personal objectives, financial situation and needs. You should consult a financial adviser before making any investment decision.

This New Zealand Fire Service Superannuation Scheme website is provided by Mercer (N.Z.) Limited, on behalf of the Trustee. The Trustee pay a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.