Contact us

Log in to your online account to check your balance, update your details, view your contributions, and access Scheme documents.

If you haven't logged in before, you can register here.
Alternatively you can email us via and we will respond as soon as possible. Thank you for your patience and understanding.

Contact us on 0800 MY SUPER (0800 69 78737) for all enquiries regarding your membership in the New Zealand Fire Service Superannuation Scheme.

You can reach us between 9.00am and 7.00pm, Monday to Friday, except for national public holidays.

Helpline & Admin holiday break

The scheme administrator will be having a holiday break and be shut from Friday 25th December 2020 and will reopen on Tuesday, 5th January 2021. Please submit any payment requests by Friday 18th December 2020 and pleasure ensure the paperwork meets the Schemes payment criteria.

However, if you have any enquiries, Helpline will remain available over their usual hours from 9am – 7pm Monday to Friday excluding public holidays.

Christmas Day - Friday, 25th December 2020
Boxing Day Observed – Monday 28th December 2020
New Year’s Day – Friday 1st January 2021
Day after New Year’s Day observed – Monday 4th January 2020

We wish you a safe and very happy holiday season!

Email us

Fax us

On 04 819 2699

Write to us

The New Zealand Fire Service Superannuation Scheme
Mercer (N.Z.) Limited
PO Box 1849


This New Zealand Fire Service Superannuation Scheme website is provided by Mercer (N.Z.) Limited, on behalf of the Trustee. The Trustee pay a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service.The information on this website may be updated from time to time. Please refer to the most recent Product Disclosure Statement, Statement of Investment Policy and Objectives and the relevant fund update.