Contact us


Contact us on 1300 307 844 for all enquiries regarding your membership.

You can reach us between 9.00am and 6.00pm Monday to Friday (AEST/AEDT), except on national public holidays.

If calling from overseas

Dial +61 3 8687 1887

Financial advice

For simple advice about super over the phone and at no cost to you, simply call our Helpline on
1300 307 844.

Language assistance

We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Helpline.

Email us

You can email us at inquiries@electricsuper.com.au

Fax us

On +61 3 9245 5827

Write to us

Electricity Industry Superannuation Scheme
PO Box 192
Rundle Mall
Adelaide SA 5000

 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 

Electricity Industry Superannuation Board ABN 57 923 283 236 as Trustee of the Electricity Industry Superannuation Scheme.

This website is provided by Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, Australian Financial Services Licence #411980. The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service. 'MERCER' is a registered trademark of Mercer (Australia) Pty Ltd ABN 32 005 315 917. Copyright 2016 Mercer LLC. All rights reserved.