Contact us


Online enquiries

Please use our online enquiry form to submit your enquiry securely online. We will generally respond within 1-2 business days.

For urgent or more complex enquiries, please call us on:

  • 1300 134 337
  • +61 3 9192 4402 if calling from overseas
 

Language assistance

We can help you in a number of languages. To use our translation service, simply ask for a translator when you call.

Write to us

Australian Ethical Super
Locked Bag 20013
Melbourne VIC 3001

To contact the Australian Ethical Privacy Officer or Complaints Officer, please write to the appropriate officer at:

GPO Box 8
GPO Box Centre Sydney
NSW 2001
 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

 

This website is provided by Mercer Outsourcing (Australia) Pty Ltd ABN 83 068 908 912 AFSL 411980 (MOAPL)  on behalf of Australian Ethical Superannuation Pty Ltd (ABN 43 079 259 733 USI AET0100AU) as Trustee for the Australian Ethical Retail Superannuation Fund (ABN 49 633 667 743) ('Australian Ethical Super' or the 'Fund').