Reset password

To reset your password online, or to register for a password to use this site, you will need to have:

  1. Your membership type
  2. Your member number
  3. Your date of birth
  4. A valid email address registered in our system

Clicking on submit will send you an email containing instructions on how to reset your password online.

Please check your email and follow the instructions within 30 minutes to continue the process*.

If you don't have all of the above information, or if you are having trouble using this service, you can reset your PIN by calling the Helpline on 1800 640 886.

*If you do not follow the instructions within 30 minutes the reset password/register process will have to be restarted for security reasons.

Membership type
Super member
Pension member

Member Number

Date Of Birth (dd/mm/yyyy)