Reset your password

To reset your password online, or to register for a password to use this site, you will need to have:

  1. Your Membership type
  2. Your membership number
  3. A valid email address registered in our system
  4. Your date of birth

Clicking on submit will send you an email containing instructions on how to reset your password online.

Please check your email and follow the instructions within 30 minutes to continue the process*.

If you don't have all of the above information, or if you are having trouble using this service, you can reset your PIN by calling the Helpline on 1300 307 844 (+61 3 8687 1887 if calling from overseas)

*If you do not follow the instructions within 30 minutes the reset password/register process will have to be restarted for security reasons.

Membership type

Super members
Account based pensioner

Member Number

Date Of Birth (dd/mm/yyyy)