To reset your Password online, or to register for a Password to use this site, you will need to have:

1. Your member number
2. A valid email address registered in our system
3. Your date of birth

Clicking on submit will send you an email containing instructions on how to reset your Password online.

Please check your email and follow the instructions within 30 minutes to continue the process*.

If you don't have all of the above information, or if you are having trouble using this service, you can reset your Password by calling the Helpline on 0800 355 900(+61 3 8306 0954 if calling from overseas).

*If you do not follow the instructions within 30 minutes the reset Password/register process will have to be restarted for security reasons.